After yesterday’s hearings, I need a good dose of Joan Jett.
Joan Jett was a pioneer in Rock & Roll. In 1970s Hollywood, she set out to form an all-girl rock band. As you can imagine, that idea was met with a lot of resistance.
But Jett survived and thrived and this month she’s got a documentary coming out that captures her story. I can’t wait to see it. In the meantime, there’s a lot of great coverage out there to read and listen to. This interview with Marc Maron is fantastic (it starts about 15 min, 50 seconds in) and this interview with the NYTs is sweet.
In these interviews, you’ll hear that Jett has this great combination of character traits. She’s strong, yet humble. She has had crystal clear vision and integrity throughout her career. She’s authentic and she f*ckin rocks. Thanks, Joan. Much love and respect.
There’s a lot of advice for inventors on how to do customer research. Yet, so many inventors do it poorly. They send surveys too early. They talk to the wrong people. They ask the wrong questions. And in turn, they gather misleading data.
It’s better to do no customer research than to do bad customer research. Bad research will point you in the wrong direction. It will cause you to focus on the wrong things.
Better to trust your gut, build a quick, cheap, and flexible prototype, then test that.
TAKE IT FURTHER – learn from customer research masters
I’m teaching a new and improved version of MakerLab to undergrads this fall. The biggest change I’ve brought to the course is weekly writing assignments. The assignments have multiple parts and have at least two components:
Explore a big picture question about the maker movement
Identify a maker from a particular genre and write about their work
The latter component is called “Maker Appreciation” and I’ll dedicate a post to that in future. Quick insight: it’s a great and rewarding exercise.
The former component really interests me…and scares me a little. So far, the big picture questions have been questions like, “Why the maker movement, why now?” or “What are makerspaces and why do they matter?” But for this week, we’re going to move way out of the comfort zone and read some critiques of the maker movement. Why? It’s important to explore the criticism. I mean, if you are in the middle of a theatrical run, you might want to hold off on reading reviews lest they negatively affect your performance. But in other areas of life, you want to understand and acknowledge criticism in real time.
At home, at work, and school we benefit from sharing spaces, tools, and resources. However, sharing resources is challenging because the responsibility for them is distributed. Shared spaces get messy. Shared tools get broken. And no one person is on the line to clean or fix them.
So when you use a shared space, leave the space better than you found it. Do something extra. Change that light bulb that’s been out for too long. Make and hang that sign that needs to be in place. Sweep those stairs that need sweeping. And when you contribute, don’t be a silent contributor. Let the group know what you’ve contributed. Your generosity will inspire others to make their own contributions.
Why are we so afraid? Often because we haven’t thought through the consequences.
But if we think through the consequences, we might not be so afraid to make a decision and try it out. The thing you decide on can be an experiment with an evaluation plan. Once you try out your decision and evaluate it, you can then decide to stay on that course or change.
Moving through life is decision making. Not making decisions causes stagnation.
When you start a new project, it’s tempting to get right into it. Create those to do lists, assign tasks, and get it done. But according to Leigh Thompson, author of Creative Conspiracy: The New Rules of Breakthrough Collaboration, leaders do well to take some time at the beginning of a project to build trust with their team. This is done, according to Thompson, by addressing the 800-pound gorilla in the room: goals. Leaders need to discuss projects goals and get to know the goals of individuals on the team. The latter is often overlooked. The leader also needs to facilitate conversations about expectations from the leader and from the team members. And provide tools for giving feedback throughout the project.
There are many definitions of professional behavior. One of the more problematic ones is that you should bury your emotions at work. Of course, it’s important to exercise some control over your emotions so that they don’t become a chronic distraction to you and your team. But control does not mean bury. It’s healthy to acknowledge your feelings and the feelings of your colleagues. Sometimes things happen that cause good feelings. You want to celebrate those. And sometimes things happen that cause bad feelings. You want to deal with them as they arise.
Some very quick DOs and DON’Ts for professional behavior at work
BUILD & MAINTAIN TRUST. Create a culture of trust with transparency, honesty, vulnerability. You don’t have to be the boss to do this
BE INCLUSIVE. Help everyone on your team feel seen and heard. Again, you don’t have to be the boss to do this
TROUBLESHOOT. Recognize bottlenecks and address them. Lean into problems that are uncomfortable
DON’Ts (counters to the points above)
Create a culture of insecurity with fear, opacity, and gossip
Be the only one talking and the only one who shares their goals out loud
Ignore problems and hope that they will magically go away. This isn’t what happens. Unresolved problems grow into resentment
There’s a lot of good writing about how to implement the positive points above. Here are some of my favorites:
I’ve written about the leadership book Radical Candor before. Radical Candor is often misunderstood as: “be honest with your direct reports.” But there is an important precursor to being honest: you need to develop a trusting relationship, understand the goals of people on your team, and to appreciate different flavors of goals. Some employees are on a steep growth trajectory (easy to recognize as “good”). While others are, by design, on a more steady growth trajectory.
Either way, taking time to understand the goals of the people on your team builds trust and thus helps you lead effectively and enroll them in achieving collective goals for the organization.
So how do you get started? Here are some tips from the Radical Candor website:
Get feedback from others — Show everyone how you benefit from their candor. Lead by example.
Give feedback — Remember to Challenge Directly and show that you Care Personally. Use our tips for moving towards Radical Candor, and make sure to find out how your feedback feels to the person receiving it.
Encourage feedback — Take simple, visible actions to push your team to give each other praise and criticism.
If you do this, you are on your way to good communication, trust, and effective leadership. And if you don’t, you might reflect on how your current method is working (or not working) for you and for the members of your team.
Take it further
Tons of tools and tips on the Radical Candor site: here