Design for Participation

A few years ago I was working on a game that promoted conversational turn-taking. The project was a big failure in that I managed it poorly and the team didn't really know how to work together. Ironic considering the object of the game. That said, the concept was pretty neat. The game was based on a … Continue reading Design for Participation


Beyond Either/Or Thinking

False dichotomies are traps. They would have you believe that complex problems can be solved if only you would choose a side. But since it takes all kinds of people to make the world go round, we need to learn to cooperate with people who hold different positions from our own. Cooperation, not yelling matches, is how … Continue reading Beyond Either/Or Thinking

More Love

I saw a parenting tip go by the other day that caught my attention. It was something like, "When your kid gets home from school, rather than asking them, What did you learn today? just tell them, I'm so glad that you are home!" I'm not a parent. But I appreciate and even seek out parenting advice … Continue reading More Love

A Growth Mindset: Work Smart, Not Hard?

In 2006, Stanford Psychology Professor Carol Dweck published the first edition of her book, Mindset: A New Psychology for Success. In the book, she defines two types of mindsets: a fixed mindset and a growth mindset. Dweck describes a fixed mindset as, "students believe their basic abilities, their intelligence, their talents, are just fixed traits. They have a certain … Continue reading A Growth Mindset: Work Smart, Not Hard?

Don’t Treat Customers Like Post-its

"Design Thinking" and "Customer Discovery" have an endurance problem. "Design Thinking" is a creative practice that aims to help engineering types put humans, rather than technical features, at the center of their design process. But it's often confused with a fun activity at beginning of a project--a brainstorm with a thousand post-its. Post-its have become … Continue reading Don’t Treat Customers Like Post-its

A Hidden Dragon Walks into my Office

This is a piece I drafted three years ago when I was teaching in the communications school at Ithaca College.  A Hidden Dragon walks into my office in the second to last week of class. "Hidden Dragon" is a term I came up with to describe a team member who is smart and talented but soft-spoken. An unfortunate … Continue reading A Hidden Dragon Walks into my Office

You Didn’t Get There on Your Own If you've been successful, you didn't get there on your own. You didn't get there on your own. I'm always struck by people who think, "Well it must be because I was just so smart." There are a lot of smart people out there. "It must be because I worked harder than everybody else." … Continue reading You Didn’t Get There on Your Own