Building Safety in Your Organization

At present, I’m reading a leadership book called, The Culture Code: The Secrets of Highly Successful Groups. In the book, the author claims that successful organizations have three things in common: They build safety, share vulnerability, and establish purpose.

Building safety is step one. How do we build it? We send a consistent stream of signals that reinforce the belief that people in the organization are connected. Coyle calls these “connection cues.”

In successful cultures, leaders continually provide a steady stream of small, powerful behavioral signals—we are connectedwe share a future—that moves people away from selfish behavior, and creates cohesion and cooperation. Successful cultures aren’t smarter—they are safer.

What cues signal that safety is a priority for your organization? Here are a few tips from the book:

  • Overcommunicate that you are listening
    • “Yes.” “Uh-huh.'” “Got ya.” These cues encourage the speaker to go on
  • Spotlight your fallibility early on, especially if you’re a leader. Open up, show you make mistakes
    • “This is my two cents.” “Of course I could be wrong here.” ” What do you think?”
    • Spark a response in the listener, “How can I help?” This invites participation
  • Embrace the messenger
    • If someone brings you bad news, embrace it. That way they know it’s safe to come to you when there’s  a problem in future
  • Overdo “Thank yous”
    • Saying “thank you” is less about thanks and more about affirming the relationship and cueing safety, connection, and motivation
  • Make sure everyone has a voice

 

Take it further:

Daniel Coyle website

Daniel Coyle at RSA (video)

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