At present, I’m reading a leadership book called, The Culture Code: The Secrets of Highly Successful Groups. In the book, the author claims that successful organizations have three things in common: They build safety, share vulnerability, and establish purpose.
Building safety is step one. How do we build it? We send a consistent stream of signals that reinforce the belief that people in the organization are connected. Coyle calls these “connection cues.”
In successful cultures, leaders continually provide a steady stream of small, powerful behavioral signals—we are connected; we share a future—that moves people away from selfish behavior, and creates cohesion and cooperation. Successful cultures aren’t smarter—they are safer.
What cues signal that safety is a priority for your organization? Here are a few tips from the book:
- Overcommunicate that you are listening
- “Yes.” “Uh-huh.'” “Got ya.” These cues encourage the speaker to go on
- Spotlight your fallibility early on, especially if you’re a leader. Open up, show you make mistakes
- “This is my two cents.” “Of course I could be wrong here.” ” What do you think?”
- Spark a response in the listener, “How can I help?” This invites participation
- Embrace the messenger
- If someone brings you bad news, embrace it. That way they know it’s safe to come to you when there’s a problem in future
- Overdo “Thank yous”
- Saying “thank you” is less about thanks and more about affirming the relationship and cueing safety, connection, and motivation
- Make sure everyone has a voice
Take it further: