90% of new products fail. They fail because the team that designed the product paid more attention to their product and features and their own motivations than they did to their customers’ problems and worldview.
Take for instance that little voice-activated robot in my kitchen (Amazon Alexa). It’s crystal clear to me that the Alexa product team is much more focused on making shopping on Amazon easy for me than they are with my actual needs in the kitchen. It’s early days so I’m somewhat forgiving, but in the moment when I really need a reminder of how to make miso dressing, I get pissed off. Each time I have to put down my knife, wash and dry my hands, and walk over to my phone or laptop to get a recipe using my wet fingers, I just cringe. Alexa, why do you hate me?