As I mentioned a few posts ago, I’m reading The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever. The author lays out 7 questions that coaches can use to effectively communicate with the people they manage. In addition to the 7 questions, another important point that the author makes is this: Ask one question at a time.
Even if you think you know the next five questions that need to be asked, the act of slowing down and asking one at a time is an act of awareness and empathy and generosity. It allows you and your employees time to get on the same page, to articulate problems and to find solutions together.