I made this funny little diagram of my design process today for a d.school MOOC I’m enrolled in. The prompt they gave for the diagram was something like “You’ve been hired to redesign the lockers at a school – describe your process.” My design process is human centered so I start with trying to identify and empathize with all of the stakeholders invested in “the locker problem.” Then I would focus on end users, students, to co-create the design with.
What I didn’t include in the process was deep dive into affordances. “What do lockers afford?” Privacy, storage, identity, place. Once you go there, you may end up with something that isn’t a locker at all.
Damn. I need to redo this diagram. #DesignIsNeverDone